One bad customer service interaction can be fatal to your business. Transform your consultations into a powerful tool for building trust, protecting your reputation, and attracting ideal clients in cosmetic tattooing.
ONLINE COURSE
CONSULT LIKE A PRO MASTERCLASS
When I first started my journey in cosmetic tattooing, the biggest mistake I made was treating everyone who came through my door. My consultation process was lacking, and I felt pressured to take on clients who weren’t always the right fit—after all, they had arranged numbing gel, taken time off work, and paid a deposit. I found it hard to turn them away. As a result, I treated clients whose skin type and expectations weren’t ideal, which led to inconsistent results and ultimately risked my reputation.
Poor Consultations Today, Future Problems Tomorrow
In those early days, I underestimated the importance of a strong consultation process. Why? Because the depth of this knowledge wasn’t emphasised by my trainers. While they covered the basics, there was no guidance on applying this knowledge to real-life scenarios. This masterclass is designed to change that, giving you a complete roadmap for conducting thorough consultations with clarity and confidence.
What You’ll Learn in This Masterclass:
My step-by-step consultation process, including quick client qualification techniques
How to educate your clients and foster a culture of accountability
Systems, software, booking protocols, and record-keeping essentials
Recognizing red flags and knowing when to say “no”
…and much more! This masterclass will ultimately give you the knowledge to protect yourself and your business reputation.
MASTERCLASS CONTENTS
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Introduction
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The Process Explained
Systems And Software
Pre-Qualify The Client
Educate The Client
Answer Common Questions
Closing The Sale
Prepare The Client
Creating Accountability
Anaesthetic Clearance
Client Reminders
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The Process Explained
Consultation Forms
Create a Client File
Medical History
Contextualising Contraindications
Patch Tests Explained
Lifestyle Details
Client Consent
Disclaimers & Waivers
Model Release Forms
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Pre Treatment Advice
Client Expectations and Input
Skin Type & Suitability
Client Approval
Treatment Record Forms
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Aftercare Advice
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10 Day Follow Up
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100 Hour Rule
Dealing With Complaints
When To Turn Clients Away
Document Retention
OHMYBROW BABY education is developed by Sara Mac an industry expert and global leader in Permanent Makeup. Upon purchase, you'll be instantly enrolled in your selected course, and a confirmation email with your course details will follow shortly. The course includes a downloadable PDF for lifetime access, allowing you to revisit the material anytime without annoying logins. Plus, you'll gain access to our exclusive Facebook community, where you can connect with like-minded professionals and have direct access to Sara for any questions or guidance!
PRODUCTS
Unique and distinctive cosmetic tattoo tools
ONLINE COURSES
Over 10 Masterclasses to choose from
BUSINESS RESOURCES
A digital library of business assets for PMU Masters